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Maintenance module · the engineer app

Field visits with proof the charger works.

The Operations App is to the Maintenance module what the customer app is to the CPMS: the native app your engineers resolve tickets with.

Plan-my-day routesEvidence-gated stepsCharger health gate
Zynetic Operations App screens showing field maintenance and site service workflows.

Capabilities

Your engineers get an app. You get evidence.

Every step of a visit leaves evidence on your ticket, and it only closes when the charger agrees.

Plan my day.
Assigned jobs become an ordered route of stops. Your engineer reorders, starts the day and works through it.
Take jobs from the pool.
Unassigned tickets sit in an available pool. Your engineers take what is nearby before it ages.
GPS check-in.
Your engineer swipes to check in on site. Location and accuracy recorded on your ticket, not on trust.
Evidence unlocks the steps.
Two before-photos, GPS and time-stamped, unlock the work. Parts come from your inventory; notes close the log.
The charger health gate.
A reactive ticket sits in Awaiting Healthy until the charger's live OCPP status confirms every connector. You get truth, not optimism.
Built for the field.
Offline check-ins queue and sync when the signal returns. Your engineer reschedules, calls support, keeps moving.

The day

Your engineer's day plans itself.

Assigned jobs become an ordered route; anything unassigned waits in a pool your nearest engineer can take.

  • Plan my day: stops ordered into a route the engineer can reorder before starting
  • A pool of unassigned jobs. Your engineers take whatever is closest
  • Priorities and your SLAs visible on every stop
  • Engineers reschedule or call support without leaving the app. You see it on the ticket
Zynetic Operations App showing the engineer's planned day and ordered job route.

The evidence

The engineer checks in with GPS. Photos unlock the work.

Arrival is recorded, not claimed, and nothing proceeds until two stamped before-photos are on your ticket.

  • The engineer swipes to check in. GPS location and accuracy land on your ticket
  • Minimum two before-photos, GPS and time-stamped, unlock the steps for the engineer
  • Parts pulled from your inventory; resolution notes close the log
  • Offline check-ins queue and sync when the signal returns
Zynetic Operations App check-in with GPS location and photo evidence for a site visit.

The health gate

Your ticket closes when the charger agrees.

A reactive ticket holds in Awaiting Healthy until live OCPP status confirms every connector. You close on evidence, not optimism.

  • Awaiting Healthy: the state between I fixed it and it is fixed, visible to you live
  • Live OCPP status checked per connector before the engineer can resolve
  • Two minutes of patience beats you paying for a repeat visit next week
  • PM tickets skip the gate and close on their completed checklist
Zynetic Operations App health gate showing live OCPP charger status before a ticket closes.

The lifecycle

Your tickets close on evidence, not promises.

Each step needs something real before the next one unlocks, which is how turnaround figures stay true enough to put in front of a client.

  1. Step 01

    Check in

    Swipe to check in on site. GPS location and accuracy land on the ticket.

    GPS · timestamp

  2. Step 02

    Before photos

    Minimum two photos, stamped. Nothing else unlocks until the evidence is in.

    Min 2 · GPS + time stamped

  3. Step 03

    The work

    Steps, parts and notes. Parts pulled from inventory so stock counts stay true.

    Parts · work log · notes

  4. Step 04

    Health gate

    Awaiting Healthy. The ticket holds until live OCPP status confirms every connector.

    OCPP verified · per connector

  5. Step 05

    Resolved

    Closed on evidence: photo pair, work log and a charger that answers. PM visits skip the gate and close on their checklist.

    Evidence pair · PM skips gate

The platform

Explore the other modules.

The CPMS.
The console the whole business runs on.
Explore
Native Android and iOS app.
Your customers charge under your brand.
Explore
Host Portal.
Site owners see their numbers and set their price.
Explore
Fleet Portal.
Fleets run wallets, RFID caps and reports.
Explore
Maintenance.
Four journeys from fault to fixed.
Explore
OCPP.
How your chargers connect to the CPMS.
Explore
OCPI roaming.
Your chargers on partner apps.
Explore
Integrations.
Hardware, payments and your systems.
Explore

Questions

Frequently asked questions.

Yes. A contractor gets access to their own queue and nothing else, and the same evidence rules apply, which is usually more useful with a contractor than with your own team.

Next step

Put it in a field engineer's hands.

The fastest way to judge a field app is to give it to someone who does the job.

  • Demo on your data, not ours
  • Honest answers, including when it is no
  • We reply within one business day

We reply within one business day · Singapore · Dubai · Abu Dhabi