1. Overview
This policy applies to paid Zynetic software subscriptions and services. Specific terms may also be set out in your agreement with us, which will prevail where there is any conflict.
2. Subscriptions and billing
Subscriptions are billed in advance on a recurring basis. You can cancel at any time; cancellation stops future renewals but does not automatically refund the current billing period unless stated below.
3. Refund eligibility
Refunds may be considered for duplicate charges or billing errors.
Requests made within 14 days of an initial purchase may be eligible, subject to review.
Custom, onboarding and professional-services fees are generally non-refundable once work has begun.
4. How to request a refund
To request a refund, email hello@zynetic.com with your account details and the reason for the request. Our team will review and respond within a reasonable timeframe.
5. Processing and timing
Approved refunds are issued to the original payment method. Processing times depend on your payment provider and typically take 5 to 10 business days.
6. Non-refundable items
Setup fees, completed professional services, and third-party charges (such as hardware or payment-processing fees) are non-refundable unless required by law.
7. Contact us
For billing or refund questions, contact hello@zynetic.com or Zynetic Holdings Pte Ltd, OCBC Centre, 65 Chulia Street #11-006, Singapore 049513.